Contact information
1. Introduction
At Hoggan Ranch, we value our customers and are committed to maintaining clear and effective communication. This policy outlines how we contact you via email, phone calls, and text messages and how you can manage your preferences.
2. How We Contact You
Email Communication
By providing your email address during checkout, account creation, or through any form on our website, you agree to receive transactional emails related to your order, including:
- Order confirmations, receipts, and shipping updates
- Customer support responses
- Important account notifications
Additionally, with your explicit consent, we may send promotional emails about special offers, new products, and exclusive deals. You can opt out of promotional emails at any time by clicking the “unsubscribe” link in the email footer.
Phone Calls
If you provide your phone number, we may use it to:
- Verify order details if necessary
- Respond to customer service inquiries
- Notify you about urgent issues regarding your order or account
We will not make marketing or sales calls unless you have explicitly opted in to receive them.
Text Messages (SMS/MMS)
By opting in to receive text messages, you agree to receive:
- Order updates and shipping notifications
- Customer service communications
- Promotional offers and discounts (if you have subscribed)
You can opt out of promotional SMS at any time by replying "STOP" to any message. Standard messaging rates may apply.
3. Privacy and Security
We respect your privacy and do not sell or share your contact information with third parties for marketing purposes. All communications comply with applicable laws, including the CAN-SPAM Act and the Telephone Consumer Protection Act (TCPA).
4. Contact Us
If you have any questions about this policy or wish to update your communication preferences, please contact us